suertres Privacy Policy
Last updated: January 2025. At suertres, we take your privacy seriously. This Privacy Policy explains what personal data we collect from users in the Philippines, how we use it, how we protect it, and what rights you have over your information. Please read this page carefully before registering or using our platform.
What Information Does suertres Collect?
Data we gatherWhen you register and use the suertres platform, we collect several categories of personal data in order to provide you with a safe, personalised, and compliant gaming experience. The types of information we collect include:
- Account information: your full name, date of birth, email address, mobile number, and a username and password chosen by you at registration.
- Identity verification data: government-issued ID details, selfie images, or other documents required to verify your identity and age in line with Philippine regulations.
- Payment and transaction data: your preferred payment method, transaction history, deposit and withdrawal amounts in Philippine Peso (PHP ₱), and e-wallet or bank account details where applicable.
- Device and browser data: IP address, device type and model, operating system version, browser type, and screen resolution, collected automatically when you access our platform.
- Usage data: pages visited, games played, session duration, click patterns, and feature interactions to help us improve platform performance and user experience.
- Cookies and tracking data: session cookies, preference, and analytics data as described in the Cookies section below.
We collect only what is necessary for the purposes described in this policy. You are not required to provide all information, but certain data is mandatory for account registration and regulatory compliance.
Why Do We Process Your Personal Data?
Purposes of usesuertres processes your personal data for specific, legitimate purposes that are necessary for delivering our services and meeting legal obligations. We do not use your data beyond what is described here without obtaining your explicit consent first.
The primary purposes for which we use your data include:
- Creating, managing, and securing your account on the suertres platform.
- Processing deposits, withdrawals, and other financial transactions in Philippine Peso.
- Verifying your identity and age to comply with Philippine gaming regulations and anti-money laundering requirements.
- Providing customer support and responding to your enquiries or complaints.
- Sending you important account notifications, security alerts, and updates to our policies.
- Personalising your platform experience and recommending relevant games or features based on your usage history.
- Detecting, investigating, and preventing fraudulent activity, unauthorised access, and other security threats.
- Fulfilling our obligations under applicable Philippine law and cooperating with regulatory authorities where required.
Marketing communications are only sent to users who have given explicit consent. You may opt out of promotional messages at any time by contacting our support team.
How Are Cookies and Tracking Technologies Used?
Cookie policyThe suertres platform uses cookies and similar tracking technologies to improve performance, personalise your experience, and gather analytics data. Cookies are small text files stored on your device when you visit our website. They allow us to remember your preferences, keep you logged in securely, and analyse how users interact with different parts of the platform.
We use the following types of cookies:
- Essential cookies: required for core platform functionality such as maintaining your login session and processing transactions securely. These cannot be disabled.
- Preference cookies: store your language settings, display preferences, and other personalisation choices so you do not need to re-select them on each visit.
- Analytics cookies: collect aggregated, anonymised data about how users navigate the platform, which pages are most popular, and where technical issues occur. This data helps us continuously improve the suertres experience.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality or performance of parts of the platform. We do not use cookies to track your activity on third-party websites.
Data Storage, Security and Third-Party Sharing
How we store and share dataYour personal data is stored on secure servers with access controls and encryption in place. suertres employs industry-standard technical and organisational security measures to protect your data against unauthorised access, loss, destruction, or alteration. Financial data related to PHP transactions is handled through encrypted payment channels that comply with relevant payment security standards.
We may share your data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, identity verification services, fraud prevention systems, and customer support tools. All third-party partners are bound by contractual obligations to handle your data securely and only for the purposes for which it was shared. We do not sell, rent, or trade your personal information to any external parties for their own marketing use.
In certain circumstances, suertres may be legally obligated to disclose your data to regulatory authorities, law enforcement agencies, or courts in the Philippines. We will only make such disclosures where required by law or where we have a legitimate legal basis for doing so, and we will inform you where permitted.
Your Rights, Minor Protection and Policy Updates
User rightsAs a user of the suertres platform based in the Philippines, you have specific rights regarding your personal data. You are entitled to request access to the personal information we hold about you, ask us to correct any inaccurate or incomplete data, and request the deletion of your data where there is no longer a legal basis for us to retain it. You may also object to or request restrictions on certain types of processing, and you have the right to withdraw any consent you have previously given at any time.
To exercise any of these rights, please contact our support team using the details provided at the bottom of this page. We will respond to all valid requests within a reasonable timeframe in accordance with applicable Philippine data protection regulations.
Protection of minors: suertres strictly prohibits the use of our platform by anyone under the age of 18. We do not knowingly collect personal data from minors. If we discover that a registered user is below the legal age, that account will be closed immediately and any associated data will be deleted as required by law. Parents and guardians who believe a minor may have registered on the platform are encouraged to contact us without delay.
Policy updates: This Privacy Policy may be revised periodically to reflect changes in our services, applicable regulations, or best practices. The effective date at the top of this page will be updated whenever a material change is made. We encourage you to review this page regularly. Continued use of the suertres platform after any update constitutes your acceptance of the revised policy. For any questions about this policy or your data rights, please reach out to our support team at [email protected].
Still have questions about your data?
Check our FAQ for quick answers, or log in to your account and contact our support team directly. We are here to help you understand how your information is handled.